Table of Contents
The Better Business Bureau (BBB) Complaint Form serves as a vital tool for consumers seeking to address issues with businesses. This form allows individuals to formally document their grievances, providing a structured way to communicate their concerns. Key components of the form include the consumer's contact information, details about the business in question, and a description of the complaint. Additionally, the form often requests information about any previous attempts to resolve the issue directly with the business. By submitting this form, consumers not only seek resolution for their specific situation but also contribute to a broader database of business practices that can inform future customers. The BBB uses the information collected to facilitate communication between the consumer and the business, aiming to reach a satisfactory outcome for both parties involved. Understanding how to effectively fill out this form can enhance the likelihood of a successful resolution.
More PDF Forms
How to Get a No Trespass Order - Legal protection can commence from the moment this letter is delivered.
Texas Temporary Tag - Submit in a timely manner to avoid disruptions in vehicle operation.
Utilizing a well-crafted Non-disclosure Agreement document can significantly enhance your confidentiality measures in business dealings. To learn more about how to effectively implement such a document, visit our comprehensive guide on the Non-disclosure Agreement template here: comprehensive Non-disclosure Agreement form guide.
Aaa Repair Cost Estimator - Assess the financial aspects of your vehicle’s maintenance needs.
Dos and Don'ts
When filling out the BBB Complaint form, it’s important to be thorough and accurate. Here’s a list of things you should and shouldn’t do to ensure your complaint is processed smoothly.
- Do provide clear and concise information about your complaint.
- Do include all relevant details, such as dates, names, and locations.
- Do state your desired resolution or outcome.
- Do keep a copy of your complaint for your records.
- Do follow up if you don’t receive a response within a reasonable time.
- Don't use vague language or generalizations in your complaint.
- Don't include personal information that is not relevant to your complaint.
- Don't submit multiple complaints for the same issue.
- Don't use offensive or inappropriate language.
- Don't forget to proofread your complaint before submitting it.
Bbb Complaint Sample
|
|
|
|
COMPLAINT FORM |
|
|
||
|
|
|
Better Business Bureau serving Alaska, Oregon & Western Washington |
|
||||
|
|
|
Your privacy is important to us. Our privacy policy can be found at www.bbb.org or by contacting us. |
|
||||
|
With Trust |
Your Better Business Bureau recommends filing your complaint online at www.bbb.org. |
|
|||||
|
|
|
|
|
|
|
||
|
|
|
|
|
|
|
|
|
|
|
|
IMPORTANT: COMPLETE ALL FOUR SECTIONS |
|
||||
|
|
COMPANY NAME |
|
CONSUMER NAME |
|
|
||
1 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
||
|
|
COMPANY ADDRESS, CITY, STATE, ZIP |
CONSUMER ADDRESS, CITY, STATE, ZIP |
|
||||
|
|
|
|
|
|
|
||
|
COMPANY EMAIL |
|
CONSUMER EMAIL |
|
|
|||
|
|
|
|
|
|
|
||
|
COMPANY PHONE # |
|
CONSUMER HOME PHONE # |
|
CONSUMER WORK PHONE # |
|
||
|
|
|
|
|
|
|
|
|
2 |
DATE PROBLEM OCCURRED |
|
DATE(S) YOU COMPLAINED TO |
|
TO WHOM: |
|
||
|
|
|
CO. |
|
|
|
||
|
|
|
|
|
|
|
|
|
|
PRODUCT/SERVICE |
|
BRAND NAME |
|
MODEL NAME OR NO. |
|
||
|
|
|
|
|
|
|||
|
ORDER, CONTRACT, ACCOUNT # (if applicable) |
IF ADVERTISING INVOLVED, WHERE/WHEN |
|
|||||
|
|
|
|
|
|
|||
|
AMOUNT INVOLVED |
|
NAME OF SALESPERSON |
|
|
|||
$: |
|
|
|
|
|
|
|
|
3 |
WHAT IS YOUR COMPLAINT? If you have any relevant documents such as contracts, receipts, or cancelled checks, please include a copy. |
|
||||||
|
|
|
||||||
|
|
|
|
|
|
|||
|
|
|
|
|
||||
|
|
|
|
|
||||
|
|
|
|
|
||||
|
|
|
|
|
||||
|
|
|
|
|
||||
|
|
|
|
|
||||
|
|
|
|
|
||||
|
4 |
WHAT IS THE EXACT ADJUSTMENT YOU ARE REQUESTING FROM THE COMPANY? |
|
|
||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
||
|
|
|
|
|
|
|
||
|
|
|
|
|
|
|
||
|
|
|
|
|
|
|
||
|
TO THE CUSTOMER: MAIL THIS |
|
|
|
|
|
||
|
COMPLETED AND SIGNED FORM |
CUSTOMER SIGNATURE |
|
|
||||
|
BACK TO YOUR BBB. YOUR |
|
|
|
|
|
||
|
SIGNATURE GIVES BBB |
|
|
|
|
|
||
|
|
|
|
|
|
|||
|
PERMISSION TO RELEASE THIS |
DATE |
|
|
|
|
||
|
INFORMATION TO REGULATORY |
|
|
|
|
|||
|
|
|
|
|
|
|||
|
AUTHORITIES AS NECESSARY. |
|
|
|
|
|
||
P.O.Box 1000 DuPont, WA 98327
Alaska:
The text of your complaint will be publicly posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any personally identifiable information in describing the nature of your complaint. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. BBB may edit your complaint to protect privacy rights and to remove inappropriate language.
Listed Questions and Answers
-
What is the BBB Complaint Form?
The Better Business Bureau (BBB) Complaint Form is a tool that consumers can use to report issues with businesses. It allows individuals to formally document their grievances and seek resolution. The BBB acts as an intermediary, facilitating communication between the consumer and the business in question.
-
Who can file a complaint using the BBB Complaint Form?
Any consumer who has experienced a problem with a business can file a complaint. This includes issues related to products, services, or customer service. The BBB encourages individuals to provide as much detail as possible to help resolve the matter effectively.
-
What information do I need to provide on the complaint form?
When filling out the complaint form, you will need to provide your contact information, details about the business, and a clear description of your complaint. Be specific about the nature of the problem and include any relevant dates, receipts, or communications. This information is crucial for the BBB to assist you properly.
-
Is there a fee to file a complaint with the BBB?
No, there is no fee associated with filing a complaint using the BBB Complaint Form. The BBB is a non-profit organization dedicated to promoting trust between consumers and businesses, and they offer this service at no cost to the public.
-
What happens after I submit my complaint?
Once your complaint is submitted, the BBB will review it and forward it to the business involved. The business is then given an opportunity to respond. The BBB will keep you updated on the status of your complaint and may also provide you with the business's response.
-
How long does it take to resolve a complaint?
The time it takes to resolve a complaint can vary. Some complaints may be addressed quickly, while others might take longer depending on the complexity of the issue and the responsiveness of the business. The BBB strives to facilitate resolution as efficiently as possible.
-
Can I track the status of my complaint?
Yes, you can track the status of your complaint through the BBB's online system. After submitting your complaint, you will receive a confirmation email with a reference number. You can use this number to check the progress of your complaint at any time.
Form Overview
| Fact Name | Description |
|---|---|
| Purpose | The BBB Complaint Form is designed for consumers to report issues with businesses. |
| Accessibility | The form is available online, making it easy for consumers to submit complaints. |
| Required Information | Consumers must provide their contact information and details about the complaint. |
| Response Time | Businesses are typically given 14 days to respond to complaints filed through the BBB. |
| State-Specific Forms | Some states may have additional requirements or forms based on local laws. |
| Governing Laws | Consumer protection laws vary by state, influencing how complaints are handled. |
| Confidentiality | Personal information submitted in the form is kept confidential to protect consumers. |
| Resolution Process | The BBB facilitates communication between the consumer and the business to resolve issues. |
| Follow-Up | Consumers can follow up on their complaints to check the status of their case. |